Agenda Day 2

8:30 AM - 9:00 AM Registration and Coffee

8:50 AM - 8:55 AM Chairperson’s welcome

9:00 AM - 9:35 AM Data Transformation: Thriving through the Use of Big Data in a World Where Survival is at Stake

Antonio Alvarez, Head of Data Innovation, ISBAN UK/Santander Group
· Challenges: Internal, regulatory and industry specific
· Data and technology as a solution: Lessons from Hadoop implementation
· Opportunities: Customer engagement, cost structure, new products and business models
· The ultimate goal: Culture and organizational change

Antonio Alvarez

Head of Data Innovation
ISBAN UK/Santander Group

9:35 AM - 10:05 AM The Streaming Transformation

Ben Stopford, Engineer & Architect, Confluent
Streaming is more than just messaging. It’s more than just stream processing. It’s a technology that allows us to rework the way programs connect and share data in a very fundamental way.In this talk we’ll look at two examples of how data evolves in companies. A large west coast web company and a UK Investment Bank. We’ll reflect on what we can take from these experiences, redefining the traditional roles played by databases and messaging as we do so.

Ben Stopford

Engineer & Architect

10:05 AM - 10:45 AM Becoming a Big Data-Driven Financial Services Organisation

Simon Hayter, Chief Analytics Officer, Close Brothers Retail Finance
· Establishing a new data operating model based on decision-making
· Defining the roles and responsibilities along with appropriate standards and data governance
· Creating and developing leading-edge architecture: Technology, solutions and flexible structures that can store and analyse
· Embedding a data-driven culture: Innovation mind-set, new business roles, development opportunities and simplifying the message of big data value

Simon Hayter

Chief Analytics Officer
Close Brothers Retail Finance

10:45 AM - 11:15 AM A Step Beyond Compliance: Moving Towards a Culture of Opportunity and Respect

Ruaraidh Thomas, Managing Director - Applied Analytics ,
  • Business sense: Removing negativity and recognising value beyond just compliance and regulation
  • Business Change and Education: Creating a sustainable culture of engagement that will drive innovation, growth and efficiency
  • Customer Centricity: Engaging with valued customers in the right way
  • Investment in compliance: Investment in risk mitigation & potential revenue generation rather than purely ‘cost’

Ruaraidh Thomas

Managing Director - Applied Analytics

11:15 AM - 11:45 AM Morning Coffee and Networking Break

11:45 AM - 12:25 PM Customer Analytics: Loyalty and Retention through Customer Analytics: Building Long Term Growth in Customer Engagement

Daniel Ryan, Managing Director, Digital Analytics Catalysts, Swiss Re
· Achieving true differentiation and building exceptional customer loyalty
· Building a customer-centric data strategy to improve customer experience, loyalty and retention
· Identify how to approach customers through behavioural analytics to develop personalised services

Daniel Ryan

Managing Director, Digital Analytics Catalysts
Swiss Re

12:25 PM - 1:05 PM Roundtable Discussion: Big Data and the Business Environment: Real Time Insights for Improved Business Decisions

Huw Roberts, Head of Analytics Services, Zurich
· Understanding the value of evidence-based analysis rather than intuition
· Adopting a data-driven decision making approach based on cost reduction drivers and revenue growth
· Leveraging big data for overall business optimization : Workforce, HR, operational, revenue growth
· Utilising big data to discover new business opportunities as well as drive business & product innovation

Huw Roberts

Head of Analytics Services

1:05 PM - 2:05 PM Lunch and Networking Break

2:05 PM - 2:45 PM Robotic Process Automation: Reducing Costs by Linking Data with Automation

Theo Hill, Head of Data & Technology Strategy, UBS

Theo Hill

Head of Data & Technology Strategy

2:50 PM - 3:30 PM Pricing Analytics, Competiveness and Adapting to Market Changes

Jason Cabral, Group Head of Pricing and Management Information, Zenith Insurance
· Enhanced forecasting capabilities through analytics and create access to key insights for current competitor pricing and product demand
· Optimising business operations by responding to the changing market dynamics
· Highlighting the methodology and tools that enable effective and consistent cost reduction
· Using analytics to tailor pricing to certain customers without impacting the profit margin
· Attracting new customers through competitive pricing strategies

Jason Cabral

Group Head of Pricing and Management Information
Zenith Insurance

3:30 PM - 4:00 PM Afternoon Tea and Networking Break

4:00 PM - 4:10 PM Leveraging Machine Learning and Predictive Data Analytics

Tim Pitt, Director of Data, Analytics, & Pricing, XL Caitlin
· Reviewing the various models for predictive data analytics applications: Price, risk assessment, customer behavior and document classification
· Improving accuracy of predictions and automating decisions
· Enabling customer behavioural predictions and providing a personalized service

Tim Pitt

Director of Data, Analytics, & Pricing
XL Caitlin

3:50 PM - 4:00 PM Chairperson’s Closing Remarks and Conference Close