04 - 05 July, 2018 | Hilton London Kensington, London, United Kingdom

Orlando Machado


Director, Customer Analytics and Data Science
Aviva


11:40 AM Customer Insights & Analytics: Leveraging Data to Improve Experience, Loyalty and Engagement

  • Developing a data-driven strategy that is customer centric and improves engagement, experience and loyalty
  • Personalisation and intimacy: Leveraging insights to deepen customer relationships and align with their evolving expectations
  • Competitiveness: Predicting what the customer wants, creating personalised products and ensuring the right message is delivered at the right time


Check out the incredible speaker line-up to see who will be joining Orlando.

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